Return Policy
14-Day Money-Back Guarantee
At Luvaira, we stand behind the quality of our beauty devices. We offer a 14-day money-back guarantee on all products. If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund.
Return Requirements
To be eligible for a return, your item must meet the following conditions:
- Product must be returned within 14 days of delivery date
- Item must be unused and in the same condition that you received it
- Product must be in the original packaging with all accessories included
- Proof of purchase or receipt is required
- Device must not show signs of damage or wear
How to Initiate a Return
- Contact our customer service team at contact@luvaira.com
- Provide your order number and reason for return
- Our team will send you return instructions and a prepaid shipping label
- Pack the item securely in its original packaging
- Ship the item back using the provided label
Refund Process
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for a different product, please contact us at contact@luvaira.com. We'll guide you through the exchange process and ensure you receive the right product.
Non-Returnable Items
The following items cannot be returned:
- Items damaged due to misuse or improper care
- Products without original packaging or missing accessories
- Items purchased during final sale promotions (if applicable)
Questions?
If you have any questions about our return policy, please contact us at contact@luvaira.com and our customer service team will be happy to assist you.